In this guest blog post, Jennifer Aldrich sings the praises of the mobile UX for what has to be one of the most user unfriendly processes known to man — taxes.
“…If they can make an app used to do taxes this fabulous, apps for every other industry have a chance. … There are no excuses left now, the bar has been set.”
Did you hear that? If taxes can be given a great user experience (even on mobile) there’s no excuse for our higher ed, library, and museum sites not to do the same. Next time someone says “you just can’t make that work on mobile.” Show them this!
By Jennifer Aldrich
I did my 2015 taxes ON MY PHONE! And it was, *gasp*, FUN!
When I say, “did my taxes,” I’m not talking 1040EZ… I’m talking mortgage, student loan interest, kiddo deductions, stock, IRA etc. style taxes.
It was unreal. Every time I got a new tax form in the mail I’d whip out my phone, enter the deduction, save it, and think, “Dude… I’m doing my taxes on my freaking cell phone, and the UI is amazing!” Then I’d grin like a raging weirdo.
A task that is normally boring and stressful and frustrating was full of unexpected delight.
This experience was exceptionally better than my usual system, which is spending a week of being stressed to the max, rifling through piles of paper trying to find copies of lost tax docs all over my house.
The hamburger could use a menu label, but otherwise the UI was flawless. Perfect touch target sizing, clean inputs, clear fonts, simple nav, easy editing/deleting, etc. It’s beautiful and easy to use and I love it.
Huge kudos to the entire design team at TurboTax. Your clean, seamless mobile UI and absolutely fab UX have me looking forward to doing my taxes in 2016! Thank you for taking the agony out of tax submission time! Bravo!
And seriously people, if they can make an app used to do taxes this fabulous, apps for every other industry have a chance. They took the most boring, borderline excruciating task on earth and flipped in into a mobile masterpiece. There are no excuses left now, the bar has been set!
About the Author
Jennifer Aldrich is the Content Strategist and UX Editor for Schoolwires Inc. She is passionate about making the world a better more usable place.
This post was originally published on her blog User Experience Rocks.