User experience design. User-centered design. User research. “User” allows us to hide a multitude of sins and lump so many different people, personas, and experiences together under an umbrella word that really doesn’t mean much. In this public square discussion, we’ll unpack together the words we use to talk about the human beings who engage with our experiences and how changing our language might also help us create better experiences for the humans/participants/guests/patrons/interested parties/people on the other side.
What you’ll discuss:
- What are the different ways people act with in-person and online experiences?
- What are the different names we call people who come to our experiences?
- What are the implications and assumptions knit up in each of those names?
- What are the words we might use in place of "users" to help humanize and make multidimensional the human beings for and with whom we create experiences?
- How can we change our practice and use of language to engage in more person-centered work? How might language changes affect our practice?