Aaron Dobbs is the Scholarly Communications, Electronic Resource Development, and Web Librarian at Shippensburg University of Pennsylvania, developing and implementing information policies, integrating local and remote resources, and planning for future library services. Aaron is active in library association (ALA, LITA, PaLA) governance activities and is Vice President of the Shippensburg chapter of the Association of Pennsylvania State College and University Faculties (APSCUF). He has visited over half the counties in the United States.
Alison Tinker is a web designer and developer. In the past she has worked for small businesses, big corporations, and nonprofits. Now she uses her skills to provide quality websites and applications to the libraries of Virginia Commonwealth University. She is passionate about open source, open data, and security and privacy issues on the web.
Amanda Costello is the lead content strategist in the University of Minnesota’s College of Education and Human Development (CEHD), where she works with college administrators, directors, and department-level content strategists to direct comprehensive strategy. A former English teacher in Japan, she values clear communication and having a plan (plus a couple of back-ups).
Amanda is an award-winning speaker on working with content specialists and the web, content strategy, building web teams, and sharing ideas to do good work. She enjoys filling out forms because it feels like taking a test where she knows all the answers.
Amanda is the VP of UX at 352 Inc. where she leads a team that provides design, research and strategy services. Additionally, Amanda has unique career advancement insight from her tenure at a top recruiting agency, where she evaluated client needs and associate job descriptions, reviewed and interviewed scads of UX professionals, assessed those candidates for particular roles, and helped individuals shape and advance their UX careers.
She also serves as a mentor to her local UXPA group. When not performing UX magic, Amanda can be found teaching fitness classes, drinking mojitos by the ocean, and sunbathing with her spoiled pooch, Bromer, all of which she likes to discuss on twitter at @MandaLaceyS.
Amy Deschenes is the Library User Experience Specialist at Harvard University. In addition to overseeing various user studies in the libraries, she also conducts training workshops with members of the Harvard community on how to conduct usability testing, ethnographic research, and user interviews. During her first year at Harvard she worked to establish the User Research Center, a dedicated space to support user experience research at Harvard. She definitely spent way too much time choosing the fonts and color scheme for her slides.
Angie Fullington is Web Services Manager at the North Carolina University Libraries. Her team runs a robust website that stitches together the brilliant work of a host of digital library developers and user experience researchers and designers. She is a librarian, web information architect, and content strategy enthusiast with a passion for creating user-centered, cross-channel experiences.
Anne Haines is the Web Content Specialist in the Discovery & User Experience Department of the Indiana University Bloomington Libraries, where she wrangles over 100 content contributors and manages to look on the bright side of most things most of the time. Anne has spoken at Confab Central, Confab Higher Ed, and some library conferences with acronyms for titles. You can find her hanging out at the intersection of content strategy and librarianship, singing a doo-wop tune underneath the streetlight.
Annyce is an Android Google Developer Expert. She has spent the past 5 years developing applications for the Android ecosystem across multiple form factors. She is also an international conference speaker and author, sharing her knowledge of Android development with others. After spending 7 years working in the media industry, she has recently shifted her passion for Android development to focus on powering homes with solar energy. In addition, Annyce is active in the Washington, DC tech scene and assists with running a local meetup focused on Android development and design.
As Director of User Experience at idfive in Baltimore, Anthony D. Paul helps large organizations solve some of their most difficult problems — to define and create great digital experiences and software through usability research, sketching studios, IA concept models, and prototypes of all fidelities. He has concepted business-critical products for Yahoo, US Army, T. Rowe Price, and more—unearthing hairy workflow inefficiencies and audience engagement hurdles. Today, Anthony is helping idfive’s higher education clients remain relevant in a digital world where free and cheap training venues are diversifying competition. He is the co-author of an in-progress book on the future of higher education, expected to be published in the summer of 2016.
Ashish is a recent graduate from State University of New York at Plattsburgh where he worked on projects ranging from vertical search engine to mobile application development. In 2015, he joined the UVA School of Medicine as a Web Application Developer.
His background in Computer Science includes undergraduate research optimizing search ranking based on the conversation-structure of an online discussion.
Ashish moved to the U.S. from Nepal for his education in 2011. Outside work, his interests include programming for mobile and wearable devices and supporting Liverpool F.C.
Bill Helman is the Information Technology Librarian for the Albert S. Cook Library at Towson University, where he is responsible for library technology budget, planning and implementation. Unprofessionally he is passionate about raising chickens, beekeeping and coffee. He is @thinkpol on Twitter.
Brian Rimel is a user experience design consultant, civic hacking advocate, and Charlottesville native. He has spent the last 10 years working with companies ranging from startups to international corporations, with a focus on government and education sectors. He specializes in building intuitive search interfaces and translating business objectives into actionable, metrics-driven results.
Caner (pronounced Junnair) is a front end developer at the Center for Open Science and a doctoral candidate at University of Virginia. He has been working in the field of education since 2005 and programming since high school. As a self taught web developer, Caner has created several education related online applications and worked as the lead developer for the online discussion tool Discourse. He currently works as a developer at Center for Open Science, a small non-profit software company building open source tools for researchers. Caner is interested in building proper design practices to bridge the gap between design and development in all his work.
Carrie Hane is a content strategy consultant with over 15 years’ experience in web and content strategy, usability, and digital transformation. She helps teams create processes that stick. With a combination of consulting and in-house experience, her approach to content management and strategy focuses on clarity, consistency, and common sense. Before returning to consulting in 2015, Carrie was Web Director at the American Society of Civil Engineers, where she oversaw a full strategic overhaul of their web and social media presence. She’s an advocate for practicality, strategic nagging, and getting things done.
Chad Haefele is the Interim Head of User Experience at UNC Chapel Hill Libraries. Formerly known as UNC’s Emerging Technologies Librarian, his work includes regular evaluation and improvement of the campus libraries’ web presence and other points of interaction with users. Chad has a MLIS from the University of Pittsburgh, and completed a Certificate in Technology & Communication from UNC.
Chad has worked on a variety of big web projects, including moving the UNC Libraries’ website into WordPress, and regularly works on iterative user testing. He’s the author of the book WordPress for Libraries. Chad’s blog is at HiddenPeanuts.com.
Christian is a web developer for the Scholarly Technology Group at the George Washington University. He’s a ‘full stack’ developer with a focus on lean UX, responsive design and usability.
Christian presents regularly within George Washington University, showcases his team’s work at lightning talks and regional conferences and runs technology workshops for his job as well as events like the Uncommon Alliance STEM Conference in DC.
He has a background in teaching and theatre in addition to 10 years in web development. He’s a Drupal member and member of the User Experience Professionals Association (UXPA-DC).
In 1995 David had the crazy notion to start a company that was the sort of place where he’d always wanted to work. A place without a lot of hierarchy or politics, where you worked closely with people at the top of their craft to create things that make the world better. Today NewCity is that place.
David’s role at NewCity can best be described as a player/coach. He still keeps a hand in user experience and strategy for a few projects each year. He teaches frequent workshops and on UX, content strategy and mobile. David has led strategy and user experience for clients including the American Battle Monuments Commission, Grand Teton Association, Imperial College London, the University of Portsmouth, and the UVA School of Continuing and Professional Studies.
Diana Williams is the digital editor and strategist for VFH’s BackStory with the American History Guys. She brings more than five years of experience in higher ed communications with a keen interest in digital presence management. She is a new media professional with a MA in journalism and public affairs from American University.
As a user experience consultant, Donna designs websites, web applications and mobile apps. She has worked with a wide range of client types, including government, telecommunications, insurance, retail, not-for-profit, higher education and many more.
In a UX career of over 18 years, Donna has written three books: on information architecture, card sorting and writing for the web. Donna regularly teaches workshops, mentors startups, writes articles for online magazines, and is a technical editor for Smashing Magazine. Recognized internationally as a leading UX practitioner, Donna has spoken at conferences around the world including UX New Zealand, EuroIA, UX Australia, IA Summit, UX Hong Kong, and Web Directions.
Emily King is the Digital Services Librarian at the College of Southern Nevada (CSN). She oversees all aspects of the web presence for CSN Library Services. She is passionate about creating positive and intuitive user experiences for all patrons using the library online. Her research interests include content management strategy, creating new learning models that take advantage of emerging technologies, and best practices in designing online learning environments.
Eric Sembrat is the Web Manager and Lead Drupal Architect for the College of Engineering at the Georgia Institute of Technology.
Eric serves as President of the Georgia Tech Drupal Users Group and leads various committees and initiatives across campus. He is also a member of the Atlanta Web Design Group (AWDG), and Build Guild Atlanta.
Eric attended Georgia Institute of Technology where he received his Bachelor’s of Science in Computer Science, with concentrations on human-computer interaction and information workflows. He received a Master’s of Science in Information Systems and a certificate in Leadership from Kennesaw State University.
Eric is currently enrolled at Georgia State University in the Instructional Technology doctoral program. His focus is in the area of design-based research – specifically, on how application development is conducted and mediated through a research project.
Erin White is the web librarian at Virginia Commonwealth University Libraries in Richmond, VA. She likes to talk about UX, building communities of practice, and supporting professional growth for UX and IT staff in higher ed and nonprofit organizations.
Jason Woodward is a Consulting Programmer for Cornell University and is Principal at State & Plain. He has been a professional web developer since 1996. He prefers to approach problems from a systems thinking and data modeling perspective, which is constantly at odds with his get-it-done urges. He holds a B.S. and M.Eng in computer science from Cornell University, which can probably be blamed for all that.
Jen Golbeck is Director of the Social Intelligence Lab and an Associate Professor in the College of Information Studies at the University of Maryland, College Park.
Her research focuses on analyzing and computing with social media. This includes predicting information about people, and using the results to design and build systems that improve the way people interact with information online.
She began studying social media from the moment it emerged on the web a decade ago, and is a pioneer in the field of social data analytics, discovering people’s hidden attributes from their online behavior, and a leader in creating human-friendly security and privacy systems.
Jen Lombardi is the (self-proclaimed) Head Honcho & Creative Genius at Kiwi Creative, a marketing studio in Cleveland, Ohio, focused on graphic design and web development for higher ed and nonprofit clients. A designer by trade, she’s also a self-taught web developer, social media strategist, online marketer, and writer/editor…a true jack of all trades. In addition to collecting quite a few accolades for her own work, Jen has also been a two-time judge of the Webby Awards and a repeat speaker at HOW Design Live Conference.
Joel has been helping education institutions tell their stories for nearly 15 years. He joined mStoner after working at the University of Virginia, where he was director of web communication for the McIntire School of Commerce.
Joel has served as the creative, content, and technical lead on a wide range of communication projects in higher education. At the University of Virginia, he provided leadership and direction for the school’s website and social media channels. Prior to UVa, Joel was associate director for creative services at the College of William & Mary. At both institutions, he was deeply involved in creative work — leading the design and production of websites, mobile applications, viewbooks, print collateral, and visual identity systems.
John is a multi-level creative that works in design, film, apps, and storytelling. By day he builds and maintains websites, by night he tells stories as the Chief Story Scientist at Story Lab. He lives with his wife, three rambunctious boys, and a small army of pets near Charlottesville, VA.
A lot of people are surprised when they learn John was an English major, given his mad development skills. But it’s actually his interest in the humanities that drove him to the Web. John learned HTML in college in 1993 and quickly realized that the Web would be a communications revolution, along the same lines as the Gutenberg Press. So he set aside his plans for advanced English studies to participate.
Since then, he’s worked for several media companies, government agencies, and associations — including AARP, the Discovery Channel, and the Library of Congress. Then he moved to NewCity, where he practices front-end web development with a special interest in data visualization.
Jonathan is Newman Library’s Web Learning Environments Application Developer, and he loves tinkering with electronics and computer systems. He has built his own CNC router and believes strongly in the open hardware and software initiatives. He has five years of collegiate teaching experience, and currently trains faculty in the use of technology as one of his job responsibilities.
Josh Boyer is head of the User Experience department at North Carolina State University Libraries. The User Experience department runs the Libraries’ website and provides public services. Boyer received an MLS from the University of North Carolina in 1999. Before library school he worked as a newspaper reporter.
Josh studied computer science and is a world-class coder, but what sets him apart is his obsession with doing things the right way. He’s perpetually honing his craft—keeping up with trends and best practices. His ability to quickly learn and parse new information is surpassed only by his gift for teaching others. As a senior full stack developer, there’s not much Josh can’t do on the web. He’s got a particular expertise in connecting design and technology in beautiful and future-friendly ways.
Josh Clark is founder of Big Medium, a design agency specializing in connected devices, mobile experiences, and responsive web design. His clients include Samsung, Time Inc, TechCrunch, Entertainment Weekly, eBay, O’Reilly Media, and many others. Josh has written several books, including Designing for Touch (A Book Apart, 2015) and Tapworthy: Designing Great iPhone Apps (O’Reilly, 2010). Always eager to talk about what’s next for digital interfaces, Josh has spoken at conferences around the world including:
- An Event Apart
- UX Bucharest
- Smashing Conference
- Amuse UX
- UX Lisbon
Before the internet swallowed him up, Josh was a producer of national PBS programs at Boston’s WGBH. He shared his three words of Russian with Mikhail Gorbachev, strolled the ranch with Nancy Reagan, hobnobbed with Rockefellers, and wrote trivia questions for a prime-time game show. In 1996, he created the uberpopular “Couch-to-5K” (C25K) running program, which has helped millions of skeptical would-be exercisers take up jogging. (His motto is the same for fitness as it is for software user experience: no pain, no pain.)
Julie Grundy is an information architect and user experience designer with a passion for aligning UX and business needs. Julie brings creativity and experience to craft seamless digital products that are both efficient and effective. With a strategic approach, she works closely with clients to discover project goals and translates them into functional requirements and specs for the development team. This is done through an in-depth discovery phase, UX research, current and peer site analysis, content modeling, annotated sitemaps, wireframes, and training documentation.
Before starting at Journey Group, Justin was flying airplanes for a living and writing code on the weekends. Thankfully, he switched the two and now spends his time as a senior full stack developer focusing on backend technologies and innovation. Basically that just means he takes what is incomprehensibly complicated and makes it delightfully simple. Database design, applications, system thinking and product development are Justin’s bread-and-butter.
Kelly Sattler is the Head of Web Services at Michigan State University Libraries. She leads her team in constantly improving patron and librarians’ experience with using the website. She’s a tea drinker, cat lover, and quilter.
Matt Ventre has been designing data-intensive, highly interactive digital products for nearly a decade. He’s been coding and crafting things on the Internet in one form or another for twice that. In that time, Matt has built several enterprise level software systems as well as helped grow teams into powerful voices for design within their organizations.
When Matt’s not making traditional software, he likes to make fun stuff with other people like video games, card games, doughnuts, and lots of laughter.
Max helps manage Newman Library’s facilities and renovations projects. A background in engineering and design has given him the foundation to help create the 3D Design Studio. Max is responsible for overseeing the bidding and management of major renovation projects in the library and has been involved with 3D printing for over two years.
As a researcher and content strategist with clients throughout the U.S, Melissa Eggleston helps organizations create great websites and apps by:
- conducting user experience research, both qualitative and quantitative
- consulting on communication planning, content strategy, and user experience
- helping teams improve website copy, design, photography and graphics
Michael has spent almost two decades in software programming in industries as diverse as insurance, gas cylinder management, travel, and higher education. He has worked in both application and product development, as well as framework and API building.
With a background in religion and philosophy and a degree in psychology, Michael has worked on graduate research projects that examine how various components of online learning affect grade outcomes. In addition to technological interests like neural networking, artificial intelligence, and data science, his non-tech interests include hiking, baseball, and comic books.
A native of New Jersey, Michael moved to the Shenandoah Valley of Virginia in 2009 with his wife, who is in the process of raising twins (much harder than programming). Both twins were born at UVA on Halloween.
As a Digital Analyst, Mitch works closely with clients to define and establish goals, measure site and campaign performance, and craft data-driven recommendations. His degree in Industrial and Systems Engineering from Virginia Tech provides him with a strong background in statistics and an appreciation for the powerful insights that data can provide. During his two years as an analyst at a not-for-profit government consultancy, Mitch collected and parsed millions of military maintenance records to quantify and lower costs. Over his three years at Viget, he has used Google Analytics, Google Tag Manager, and other tools to measure and improve the online presence of clients such as Massachusetts General Hospital, PUMA, Shure, Valspar, National 4-H and many others.
Neal is Newman Library’s Educational Technology and Instructional Designer. Growing up on a farm and learning about computers on the Timex Sinclair 1000 he had in the early 1980’s, he has always loved to build and fix things to see what makes them work. As an instructional designer, Neal regularly designs workshops and classes. He has taught in public schools, the medical industry, and has trained university faculty on various topics, mostly technology-related.
Peter Vogel is many things: facilitator, author, and software developer. At the nexus of those three disciplines is a passion for helping people understand their organization and then using that understanding to deliver applications that allow both users and the organization to achieve their goals. Peter founded Purity, Hope, & Virtue Information Services (PH&V IS) to help his clients discover what matters about their organization, then leverage that understanding (and current technology) to deliver enriching user experiences to their staff, partners, and clients. Peter has a wide range of clients, from start-ups to national banks, but the projects that mean the most to him are working with organizations conserving our cultural heritage (currently, for example, Peter is helping to deliver a web-based application for managing the 92nd Street Y archives). Peter writes frequently about UX issues for various industry magazines and recently wrote Learning Tree International’s UI/UX course.
Rachel has been involved in the UX realm for more than a decade and is a self-proclaimed Ex Unicorn. She’s covered everything from visual design to user research, interaction design to coding, and usability testing to prototyping. Rachel now manages a multidisciplinary team as Director of UX at MaxPoint, a leading business intelligence and digital marketing company that enables national brands to drive local, in-store sales.
Over her long career, Rachel has worked at companies large and small, producing award-winning designs, growing collaborative teams, providing ongoing training, and crafting user experiences for a variety of products and applications.
Rebecca Blakiston is the User Experience Librarian at the University of Arizona Libraries. She oversees the library’s web strategy and manages a team dedicated to improving the digital user experience. She provides direction for complex projects, coordinates user research on a budget, facilitates communication with the powers that be, and fosters continuous growth and learning among her staff.
She aims to foster a culture of user experience in libraries. She created the Certificate in UX for Library Juice Academy, wrote Usability Testing: A Practical Guide for Librarians (2014), and is currently writing a second book on Writing for the User Experience.
Sarah Arnold is the Instructional Technology Librarian with User Experience Department at UNC Chapel Hill Libraries. In this role, she serves as the content strategist for the Library’s online instructional tools. She builds understanding of staff and user requirements, and then identifies and implements tools that are easy to discover, access, and use in the Library and University online environment. She holds a MSLS UNC Chapel Hill.
Scott is Newman Library’s Exhibit Specialist and Event Operations Coordinator. He grew up on a small farm and has been making for most of his life. Projects have ranged from custom bikes to full scale installations at the Virginia Tech Libraries. Some of his main responsibilities include working with students to help manage spaces and draw attention to the services and special events offered by the library.
Shane is the CEO at Modern Tribe Inc. and gets to work with some of the worlds top companies (SAP, MTV, Bon Appetit, eBay, Microsoft…) and Higher Education (MIT, Stanford, Harvard, Columbia, UCSF…). Beyond services, Modern Tribe is committed to open source and their plugins are pushing 5.5 million downloads.
Before Modern Tribe, Shane was educational director at a private learning institution, and taught both in public and private settings for a number of years.
Shannon is a Senior Product Manager for Academic Technology at Harvard. He works with faculty and students to identify and understand teaching goals and learning needs, and with developers and educational technologists to design and develop impactful software tools and IT consulting services. He also facilitates workshops on ‘Service Mindset’, designed to help IT colleagues across Harvard gain a better understanding of our users and how we can help make teaching and research easier.
Shaun Ellis is an award-winning User Interface Developer at Princeton University Library. He earned a BFA in Film and Digital Media at Mason Gross School of the Arts, and received a MLIS from the School of Communication and Information at Rutgers University. Shaun has been doing web development since 1998.
Shoshana Mayden has been a content strategist at the University of Arizona Libraries since 2013. She advises on issues related to content and leads the development of website content strategy. She is working with web project members and stakeholders to re-write, re-think and re-organize content across the website, as well as workflows related to the lifecycle of web content.
Shoshana holds an MA in geography and has worked as a writer and editor for a number of academic units in higher education. She serves as a copy editor of Weave: The Journal of Library Experience and recently published an article on content strategy in the Journal of Web Librarianship.
Steve Krug (pronounced “kroog”) is best known as the author of Don’t Make Me Think: A Common Sense Approach to Web Usability. First published in 2000 and now in its third edition with over 450,000 copies in print, this book has served as almost everyone’s introduction to usability and user experience design.
In 2010, he followed it with the usability testing handbook Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems.
The books were based on the 25+ years he’s spent as a usability consultant for a wide variety of clients like Apple, Bloomberg, IBM, Lexus, NPR, the International Monetary Fund, and many others.
His consulting firm, Advanced Common Sense (which he describes as “just me and a few well-placed mirrors”) is based just outside Boston, Massachusetts.
Steve currently spends most of his time teaching usability workshops, consulting, and watching old black and white movies from the thirties and forties.
Steven joined UTC Library in May of 2015. He received his MLIS from the University of Oklahoma and his BA in English from Northeastern State University in Tahlequah, OK.
Zach Robbins is a Senior Digital Strategist at Viget, an independent agency headquartered near Washington, DC. In his role, he helps clients understand their digital landscape and how it can better help them achieve their business objectives through a consistent strategy. Zach has worked for a wide range of clients to not only plan, but execute, such strategies. Some of these clients include ESPN, Discovery, Animal Planet, Politico, The Chronicle of Higher Education, Duke University, The White House Historical Association, Bill of Rights Institute, and LearnZillion. Zach also leads efforts in content creation, focusing on photography and film production, to help support client stories and projects. He has helped direct and execute such projects for clients that include PUMA, Dick’s Sporting Goods, Brian Regan, and EarthEcho International. He has participated in and led over 100 pitches and has consulted with startup clients like HelloWallet and launched products like SpeakerRate.
With a background in design and strategic planning, Zack brings a big picture perspective to his work. He’s involved throughout each phase of a project: sense-making, troubleshooting and ensuring that client partners are delighted with the end result. Zack began college at the exact moment the dot-com-bubble burst and was encouraged to avoid the “lost cause” of the web. Needless to say, he ignored that advice and worked on pioneering blogging platforms and desktop applications. The only thing he loves more than making pixels is helping clients win.